Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

MSAP Recovery Helpline - Mental Health Service ("MSAP Recovery," "we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how our treatment center collects, uses, discloses, and safeguards your information when you visit our website (msaprecovery.space), contact our facility, or receive treatment at our Jackson, Mississippi treatment center.

1. Information We Collect

Information You Provide

When you contact MSAP Recovery or use our website, we may collect:

• Name, phone number, and email address
• Insurance information for verification purposes
• Health and medical history (collected during admissions assessment at our facility)
• Treatment-related records created during your care at our center
• Information provided through contact forms or phone inquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or search terms
• Device type and operating system

2. How We Use Your Information

MSAP Recovery uses collected information for the following purposes:

• To provide and coordinate addiction treatment services at our Jackson facility
• To verify insurance coverage and process payment
• To respond to your inquiries about our treatment programs
• To improve our website and the quality of care at our center
• To comply with legal and regulatory requirements
• To communicate with you about your treatment or our services

3. HIPAA Compliance & Protected Health Information

MSAP Recovery complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.

Protected Health Information (PHI)

Any health information collected during the admissions process, assessment, or treatment at our Jackson treatment center is considered Protected Health Information (PHI) and is subject to strict privacy protections under HIPAA.

Your Rights Under HIPAA

As a patient at MSAP Recovery, you have the right to:

• Access your health records: Request copies of your medical and treatment records maintained at our facility
• Request amendments: Ask us to correct information in your health records that you believe is inaccurate
• Request restrictions: Ask us to limit how we use or disclose your PHI
• Receive confidential communications: Request that we contact you through a specific method or at a specific location
• Receive an accounting of disclosures: Request a list of certain disclosures we have made of your PHI
• File a complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services

42 CFR Part 2 Protections

As a substance use disorder treatment program, MSAP Recovery also complies with 42 CFR Part 2, which provides additional federal protections for alcohol and drug abuse patient records. Your substance use treatment records receive the highest level of confidentiality protection under federal law.

4. Information Sharing & Disclosure

MSAP Recovery does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Treatment, Payment, and Operations: We may share PHI with healthcare providers involved in your care, insurance companies for payment, and for internal operations, as permitted by HIPAA
• With your written consent: We will share information with family members, employers, or other parties only with your signed written authorization
• Legal requirements: When required by court order, subpoena, or as otherwise required by law
• Emergency situations: To prevent a serious and imminent threat to health or safety
• Service providers: With trusted third-party vendors who help us operate our website and services, subject to confidentiality agreements

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality but will not affect your ability to contact us.

6. Data Security

MSAP Recovery implements reasonable administrative, technical, and physical safeguards to protect your personal and health information against unauthorized access, use, modification, or disclosure. These measures include:

• Encrypted data transmission (SSL/TLS) on our website
• Secure storage of electronic health records at our facility
• Staff training on HIPAA compliance and privacy practices
• Physical security measures at our Jackson treatment center
• Access controls limiting information access to authorized personnel only

7. Third-Party Links

Our website may contain links to third-party websites. MSAP Recovery is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

MSAP Recovery may update this Privacy Policy periodically. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this page regularly for any changes.

10. Contact Us About Privacy

If you have questions about this Privacy Policy, your privacy rights, or wish to exercise your HIPAA rights, please contact MSAP Recovery's Privacy Officer:

• Phone: (228) 289-5414
• Email: [email protected]
• Mail: Privacy Officer, MSAP Recovery, 4500 I-55, Jackson, MS 39211

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.